The person(s) who sent that acars to an operational crew should be sacked immediately. The implications from the CRM perspective are significant. The lack of understanding from ground personnel on the technical complexities of operating a modern jet transport are mind blowing yet we all work in the same industry. It is probably inconvenient to rebook a wide body load of passengers but the industrial relations between LH and the pilot group has nothing to do with check in agents. The lack of respect for the pilots demonstrated here is a result of the 'dumbing - down' of the industry which resonates conveniently with the bean counter view of pilots as overpaid bus drivers. I am actually shocked by the vindictive nature of this acars; I very much hope that the LH crew reported this and disciplinary action followed by immediate termination of the jobs of those responsible has taken place.
Last edited by olster; 22nd Mar 2015 at 07:07.
Reason: grammar!