I suggest if one looks at history (Amsterdam and Paris Bases), it will be something to do with "ignorance and arrogance".
Wasn't it Einstein who defined stupidity as 'repeatedly carrying out the same actions in similar situations and expecting a different result' (something like that but you get my meaning).
As I said before, CX Managers and that Basings Office need to do a bit of pre- test study. Read the Vol 8 Corporal! It's the same PC every time FFS!!!!!
