My latest update of iPad software resulted in a complete freeze of the iPad and iTunes. After going through the whole process I got the final message along the lines of 'your iPad is restarting and will appear in iTunes as soon as this is complete' (or whatever the actual is). After waiting an hour I went to bed, and the same message was there approx 14 hours later, so I switched off and disconnected everything, resulting in iPod still staying frozen, but I could switch it off. End result - had to reconfigure it as a new device