PPRuNe Forums - View Single Post - AF/KLM website flight purchase - terrible experience
Old 13th Mar 2015, 15:55
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Heathrow Harry
 
Join Date: Apr 2010
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they're not the only one unfortunately

I had hours of fun with an Italian site a few weeks back - they wanted my "Fiscal Number" as I was booking from Italy - and they also insisted on a US ZIP Code, even though the credit card was UK based

A nice lady on the phone fixed it in 5 minutes - I think she said they just put in any old rubbish into those fields..............

You wonder if they ever try the sites out with real people
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