Rogerson Kratos Huge Repair Cost – Again!

[Dick Smith]

I sent an email to Tom Alloway, Director of Customer Service at Rogerson Aircraft asking quite simply,

“You mention that it is up to the technician to define the repair category. Surely you would be able to find out for me what parts are actually faulty and what has to be replaced? I simply cannot fathom how the cost can be so staggering”.

Tom Alloway sent me the following reply:

“The information included on the quotation and the details provided in the earlier email represent the extent of the information available to share.”

Can you imagine such a lack of ethics? They want to get more than AUD55,000 from me but they are not even prepared to tell me what they are doing for this amount of money! I wonder how Tom Alloway sleeps at night.

It’s interesting … in my business career I have had very few occasions of dealing with companies that lack basic ethics. Possibly I have been fortunate.