100% agree with scratchingthesky! It'll not be long before people's buses start turning up 15mins late, and people do their best to sue the bus provider.
the company has launched a replacement aircraft and crew within an hour from the uk
Exactly. You see, it seems some people don't understand the huge logistical challenge of informing an entire crew that they're going to be needed, and then jetting them off an hour later. In this time, the crew need to get ready, commute to the airport, clear security, file a flight plan, prep the aircraft... And the company has to source the replacement aircraft, and have it moved to the appropriate stand, at the appropriate airport. It is really pretty impressive that this can all happen on such short notice.