about 30 or more years ago, UNITED lead the way in two things.
ONE was CRM, mainly because they had screwed up so badly.
TWO was the idea that the pilot was no longer a pilot, but a manager of systems.
UNITED , look back at yourself. YOU NEED PILOTS and PEOPLE WHO DON'T TAKE NO CRAP and SPEAK UP WHEN SOMETHING AINT RIGHT.
BUT you have trained your little monkeyboys that they should do what they are told. DRAGNET THEME INSERT HERE>