Less well done Easy jet
My in-laws had to cancel an Easyjet flight because of (serious) injuries sustained in an accident. They had, unusually, taken out Easy's own travel insurance but it took 8 months for them to get any refund. The consultant's confirmation of the broken bones was not acceptable - they had to get their GP's input (at further cost). The final refund didn't cover everything, some of which was expected, but also didn't cover the departure taxes, which they would apparently have to get from the carrier - Easy were the carrier!