fa2fi:
It is unacceptable to compare RYR with JET2 because RYR is a foreign airline and their complaints would normally go to the Irish CAA, so that the only complaints going to the British CAA would be from passengers originating their journey in the UK. Furthermore RYR have a myriad of aircraft stationed at numerous foreign airports that fly to other foreign airports that don’t come anywhere near the UK. All this adds to their passenger numbers that waters down their complaints’ ratio to the British CAA. Added to the foregoing RYR have no inhouse IT programme. JET2 didn’t have an IT programme years ago BUT they do have NOW and since some time back and it is substantial and if not more important as their scheduled services, certainly as important to them now.
Comparable to JET2 are TOM, TCX and MON and as 2Planks has pointed out in the web site:
http://www.caa.co.uk/docs/80/complai...ch_airline.pdf JET2 have 189.1 complaints per million passengers, TOM have 468.1 complaints per million passengers, MON have 492.1 complaints per million passengers and finally TCX have 1,050.5 complaints per millon passengers. This is a winter period where the airlines above have a relatively and comparably low flying programme.
Agreed that TOM have a few new aircraft but their 757s and 767s are quite old but the newer aircraft adds to their advantage over JET2 or should do. TCX have a similar fleet age as TOM but older. MON provide seats for Cosmos just the same as JET2 do for their holiday side of the business.
If as you seem to say that because TOM, TCX or MON have newer aircraft, you cannot compare their complaints to JET2, then the same could be said and for better reasons for your comparison with RYR, who own 305 aircraft and have a fleet age of about 6 years old.
In so far as the reason why JET2 have fewer passenger complaints than the other comparable airlines such as TOM, TCX and MON, it is because JET2 do have an older fleet of PURCHASED aircraft, so that they have spare aircraft on stand by that cost them no leasing fees, so that when an aircraft goes U/S they (JET2) are able produce a replacement aircraft quickly and efficiently. This reduces the risk of long technical delays and the compensation payouts.