fa2fi:
I was merely trying to establish the facts so that a fair comparison can be made between the airlines.
And it shows that LS actually has one of the highest rates of complaints per million passengers and it shows that they have almost five times the amount of complaints per million compared to Ryanair for example.
A fair comparison would imply taking similar airlines with similar types of business activities. For example, it would be fair to compare JET2 with Thomson or with Thomas Cook and, although perhaps stretchng a point, with Monarch/Cosmos. The aforementioned have similar business activities, similar fleet ages and, finally, similar fleet sizes. Nevertheless please note the word “similar”, which does not mean the “same”.
Perhaps you would be kind enough to enlighten us all on the rates of complaints between the above airlines/holiday companies and how they compare. Thank you in advance for your trouble.