"to argue the ash cloud as a measure for customer care is just bizarre as it was too long ago.
current timescales of response from Jet2 for any complaint is way outside of ABTA's code of conduct due to the sheer quantity of complaints going in to them as a company....they are not good at post travel care whatsoever"
Re Ash: All I said was - it was an example, not bizarre - just an example of company culture that I believe still exists.
Re ABTA Complaints: I would be grateful if you could provide a source for that information as I cannot find anything on the net but is it the number of complaints or a lack of staff? You don't say, so until you clarify I can say no more.
But I did find this on the CAA website:
http://www.caa.co.uk/docs/80/complai...ch_airline.pdf
which says that Easyjet and Ryanair have far less complaints per million passengers than Jet2 but Virgin Atlantic has more, Monarch and Thomson have way more and Thomas Cook is in a league of its own as far as complaints go.