Jet2 738
In bad weather like in Madeira, in September/October time, a Jet2 flight had to divert to TFS. What they could have done, is said, "You are here until we can get our flight back out - you will have to sort out your own accommodation". But, Jet2 didn't do that! They put every person on that flight (including flight only) up in a local hotel for the night, close to the airport, with no charge to pay. What would Ryanair have said? It's not our fault - exceptional circumstances! But of course, Jet2 didn't, so in terms of customer relations, let's just say that it is not Jet2 who have some learning to do!
I think you will find this is was an obligation as opposed to choice. the flight diverted to another country and Jet2 are obliged under EU regulation to get them to the relevant booked destination...
to argue the ash cloud as a measure for customer care is just bizarre as it was too long ago.
current timescales of response from Jet2 for any complaint is way outside of ABTA's code of conduct due to the sheer quantity of complaints going in to them as a company....they are not good at post travel care whatsoever
I do agree with the nonsense regarding aircraft age - they are airworthy and licensed so everyone should get over it.