Hmm going afte so's.....
Yeah you wont win much there......cause when you pay people peanuts then they have nothing to lose.....i point at the cabin crew as an example.....strike for cabin crew....umm yeah going to move in with parents, husband etc and have a vacation from the crap roster. Its why the FAU has it just as rough from CX managment....but stilll when the nuclear option is discussed in seriousness suddenly things happen and the company negotiates with FAU.
Plus targeting the new joiners will just advertise.....DONT GO CX. See the recruitment dilemma.....thats why the problem so's are slipped quietly away.