PPRuNe Forums - View Single Post - laptop refusing to open email, banking, etc
Old 17th February 2015 | 06:59
  #17 (permalink)  
jimjim1
 
Joined: Oct 2007
Posts: 1,003
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From: Here
@G_String

I am not brilliant at fault finding on computers

the banking! site lets me

Found incompatibility problems with Chrome, with some programs I use,

a lot of the sites I try to get into give a certificate error

Another thing happening is I am being diverted to advertising/gaming websites from a legitimate click or menu option on a known site.
You need professional level help - - - with the computer.

I would not be doing any banking with it until it was sorted.

There are forums where you can get the help you need. It will be a long haul. You will have to follow precise instructions and submit various logs but you will likely get it sorted out in the end. Make sure you have backups of your data before you start.

I do not have a personal recommendation but these look like somewhere to start. Pick one and stick with it.

1. https://forums.malwarebytes.org/inde...-removal-help/

2. Virus, Trojan, Spyware, and Malware Removal Logs Forum - BleepingComputer.com

Have a look at this thread to see what you are letting yourself in for.
https://forums.malwarebytes.org/inde...rror-in-vista/

You may well need a second computer to access the forums while you work on the problem one, or you might be lucky and not need that facility.
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