While sir wooly pulley does not always have the pilot's admiration the previous post was spot on regarding RB. He had / has a unique way of managing that is not written in any MBA course. I was in Virgin when the court case was won against BA for their 'dirty tricks'. A long time ago now but RB divided the money won from the court case equally with every staff member. We all received approx 500 pounds - ok not a fortune even then but the gesture was appreciated. That engenders a considerable and unquantifiable loyalty - I have certainly not forgotten. We live in harsher times industrially.
cheers