Unfortunately, Old Akro the bureaurats are not our elected "represententives" that we can vote out of office for incompetance.(I wish)
The pollie wafflers are that ...and they just let the bureaucracy do its thing.
It will be done in their way, in their own good time and if it causes angst, delays and financial impost...so what?..not their problem.!
Thats why yr file can lie on a couple of desks for months while those 'servants that dont serve' or care, have "stress" leave or holidays.
Skidmore may well get you a quick response.
The miniscules office might respond....in about 6 months, if at all.
Rotsa ruck.