Those responsible for de-icing aeroplanes did such job as their low staffing levels and inadequate equipment allowed. Give praise where it is due; give criticism where it is warranted.
Righto.
Swissport & Airline Services had ALL their rigs manned and in use.
A B777 is a big aeroplane. de-icing with one rig is not acceptable. Two rigs minimum should have been provided.
Two rigs for half the time instead of one rig that had to refill.
Perhaps, if the de-icing rig got a bit closer to the airframe it would actually hit the target and the fluid would still be hot enough to do it's job.
Tying to blast snow off the top of the fuselage from 30ft away is nuts!
The airport did a great job clearing the runway and taxiways. The two de-icing agents performed very badly.