Originally Posted by
formationdriver
The family's suit does not appear to have any merit. The area was not overcrowded, it was standard delay in clearing an aircraft for higher and in any case higher would make an aircraft more susceptible to severe turbulence. This was just luck-of-the-draw finding an active possibly 'dry' cell at the wrong moment.
However, not being an engineer, you probably did not note the items missing in that carefully enumerated list which I have bolded: Software, algorithm, system design are not mentioned. It is possible that all the protections worked as precisely as designed but this is a particular rare occurrence of a 'bus zoom climbing, as the WSJ reports, because the systems worked as designed.