The other is the tendency to suddenly get a full sceen Secure Tab/browser (not sure what happens) when dealing with some transactions. Okay, seems sensible, but then absolutely b$%^er all happens. To the point I have to disable Kasper and start again. Main problematic issue? Dealing with Barclays Visa and their little security code generator etc.
Sounds like you need to talk to your Barclays Digital Eagle who is also trained to train old fogeys how to use Skype...