PPRuNe Forums - View Single Post - EC 261/2004: wear and tear or 'extraordinary circumstances'?
Old 23rd Jan 2015, 17:12
  #11 (permalink)  
Kelly Hopper
 
Join Date: Dec 2003
Location: FL450
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The regulations are useless! I was delayed 3 hours on a flight to Sydney with Thai Airways after which they cancelled the flight entirely suggesting an alternative that would put me in Sydney 36 hours late. I suggested I just come back tomorrow and go down on the same flight putting me there only 24 hours late. They agreed but then refused any assistance with travel, taxi, hotel etc.
Upon arriving back into Europe engaging in correspondance regarding compensation they refused any! No arguements, just NO!
What use are regulations that are not enforced?
Well Mr Thai Airways, I told you then and I still mean it....I will never be on any of your aircraft EVER again!
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