I love watching large, old companies making a hash of things.
I love watching old companies/govts fighting the last war without even realising that there's a new war.
The 'David' using social funding for his legal defence is fabulous.
At the risk of boring the regulars in the forum, Companies have to learn that someone is watching them all the time. They are taking photographs as the agent/crew say the 'wrong' thing. They are reporting on social media when the service fails (in their estimation). This not good or bad - but it IS the way it is NOW.