CRM is an interesting concept to raise.....Wasn't that born out of you guys blindly believing that because you are a captain only your opinion counted and god forbid a lesser human being should question your judgement. Interesting that you need to be trained to even master a simple thing like communication and taking into account others opinions and views.
I guess using your analogy anyone who has done an MBA must be a complete moron. Wasn't that sort of course born out of managers having no freaking idea how to manage?
I guess you've shown nicely how little you know of CRM as well.. and learning... and how cultures have changed over the years.
Agree with newsensation.