I usually find her quite entertaining but it's a bit over the line to make jokes about accidents etc.
That said, I think any comments made by Pan Am are not really the issue. The issue is the mocking and general attitude towards crew by much of the general public. A lot of it, believe it or not, does stem from a degree of jealousy as well as a way to deflect ones personal fears of flying. Either way, it's not right and whilst some of 2014's incidents were probably very quick (thankfully) there are other incidents where crew have made the difference.