For example our Flight Ops Technical group only work office hours and refuse to answer the phone during lunchtimes. It doesn't matter that you are stuck down route needing some abnormal performance figures due to an unserviceability.
Don't you guys have the toughbook? Us Orange chaps are using them more and more, e.g. Mel items are selected and gives us instant performance figures for any unserviceability. How can you call for figures? Do they fax or email them to someone so you have a hard copy before you depart? After 2pm of course!!