Good morning
I hope you are well and know its been some time since you received any communication from us.
This sounds very strange ... lacks punctuation (its been) plus grammar tense (it has been), plus the opening 'I hope you are well'.
The sender seems to be dancing between 'I' and 'we/our' later on in the communication, and it all sounds very bland.
Are you SURE that this came from Monarch or has their HR department been taking lessons from some Nigerian cousins?