No - it's not a big deal and, as I said, I respond in like manner. However, we know in these forums that what is printed in the press is NEVER the full story. I'd give the benefit of the doubt. I also understand that, if a pax is perceived to have gone beyond a line that each cabin crew can decide for themselves then pax are going to get thrown off.
We will never know what happened, what words were said, what entreaties to calm down were or were not used. We do not know if the pax was tanked on alcohol or prescription medication that had back-fired, the examples given by Capot, the list is endless. But, please let's not take a newspaper as the whole story.