Cancellation Policy
Hi
Would appreciate some information from anyone in the know regarding T.C.'s part cancellation policy.
Basic situation is that flights (only) were booked in September 2014 for 4 adults flying GLA - FUE and return next month. Medical issues now mean that 2 of the adults are having to pull out and I'm wondering how best to handle any notification to T.C. re the matter. Their booking confirmation states that:-
"thomascookairlines.com does not allow part cancellations of passengers, dates, times or routes of any flight."
I fully understand that the flight costs are 100% non-refundable and the 2 adults who are not travelling will hopefully be able to claim on their insurance policy but how does T.C. treat the other 2 passengers who are still intending to travel?
Does the entire booking have to be cancelled (with no refunds for anybody) and then re-booked only in the name of the travelling passengers thus incurring another set of flight fees. Or is it simpler (and cheaper) just to advise of the non-travelling pair when we check in at the airport.
Thanks for any information.