Well, it was solicited inasmuch as I had filled in the request c 20 hours before and the call came this time as I pressed enter. Either they are blindingly quick i.e. an unoccupied support person reading in as I type, or a mind-boggling coincidence.
She knew her stuff and found in moments the distant date I must have mistakenly put the files there. The big issue was how folk in that era were given 'Drive' without knowing. I was not alone in that.
But, now I'm a tad worried, but I did get a questionnaire about their service etc. Mr Kaspersky was watching, but I'm not sure he'd pick up on something I give permission to.
