Yea, that's all nice in theory.
They know about all the characters in question, but will often not do anything to better the situation.
Knowing this, you'd have to be silly to stick your head out, especially just before an upgrade.
I had high hopes things were getting better, after a certain checker was stripped of his qualification to bully others.
I wish the union had more of a role to play in this, as it is a source of stress for many.