A friend of mine is in the process of submitting a Service Complaint and together we've gone through the JSP 831 (
https://www.gov.uk/government/upload...1_Issue3_0.pdf)
Is the action with the Complainant to choose whom to submit it to - ie to the 'CO' or to the SCC? Like me, he's not on a regular unit and the concept of a 'CO' is rather remote and abstract, and unlikely to have the leverage to rectify the situation. When he spoke with his support unit, there was a very unprofessional shrugging of shoulders...