I submitted a Service Complaint in Oct 2011, Level 1 response Oct 2012 (rubbish - did not address the issue), Level 2 response June 2014 (dreadful - not only didn't address the issue but added fuel to the fire) so have escalated to Level 3 Army Board - paperwork all complete Nov 2014 so should have a response by late 2015 if I am lucky. Whatever happened to a 30 day response period for non- contentious issues and 60 days for the tricky ones?
If you are feeling optimistic, read the Service Complaints Commissioner's annual report and you will soon be ready to slash your wrists or dangle from your braces in the Mess bogs. The AF Ombudsman is the only way forward...