I regularly fly this route and I find the incident disturbing in that 1. It is unclear if pax were explained in flight properly 2. Whether there was adequate emergency preparedness on ground. Dubbo is a major regional city and a resource rich economically productive city. It is also a very important hub for the surrounding mining towns. Such lack of emergeny response in such a place appears a bit odd. I have seen the plane being repaired in the airport. Many others have expressed concern here:
http://www.reddit.com/r/australia/co..._flight_dubbo/
I think quantaslink fails miserably in customer service lately - beaurocracy is the reason! I must say I was appalled at the way they handled customer relocations to alternate flights on a recent weather disruption in Canberra airport. They arranged overnight accomodation in Sydney to some pax without even notifying them! Add to it they were not even provided a shuttle service from airport - I was also one of them. No wonder I am feeling this incident could be a coverup!!