One thing BT has going for it is its free openzones. Doesn't matter where I go in the UK I can always find one in most streets.
Oh dear! I can always find a dog turd in the street, doesn't mean I'd chose to use it though.
Cut it anyway you like, a lot of people think BT's product and after sales support is third world, which by coincidence is where their customer service is based! I've had nothing but bother with BT since I joined them and can't wait for my contract to come to the end of it's time. Not sure where I'm going but am sure that BT can go and
themselves as far as I'm concerned.
To all happy BT customers, beware the ides of March, your time will surely come