At CX we have the tendency to ask the invisible, evil "other" to fight. All the people I talk to on the line never bring forward anything they will change themselves. We instate recruitman bans, demonize "the G day worker", talk about inferior cadets, etc etc. And if that doesn't help we turn to the CEO, the SCMP, or to some sort of moral conspiracy theory, a big evil plan smouldering behind the curtain. But it is never US who has to change, to do something significant, something that could be harmful for my OWN career.
Sam Ting Wong, you are correct. How 'bout the guys who took upgrades to replace the fired 49ers stating, "well, if I didn't do it, someone else would," while sitting back and pointing the finger at those who joined during the "recruitment ban?" No risk to them, no change for them, but the new guys are demonized.
Typical around here.