your view is impaired by red mist much as you inferred that mine might be rose tinted.
Not at all. As I said, I've openly compared my viewpoints with others. So no red-mist.
BT do have problems-all big 'phone companies do because they have millions of customers and when things go wrong organisational inertia and lack of enterprise makes them hard to fix.
And that, my friend, is why you don't deal with the incumbents who suffer from the problems you describe ! BT just happen to be the worst of the incumbents I've come accross.
I think we should agree to disagree and leave it at that.