Evanelpus
Yup. I've said on here before, the fewer contracts you have with BT, the better your life will be !
Based on a lot of experience, I actively avoid all parts of the BT omnishambles (retail, wholesale and openreach) as far as possible, and thouroughly encourage others to do so so !
BT Retail in particular should be avoided like the plague, and that goes for any brands such as Plusnet that they've got their sticky fingers in !