I know 100% to pre-book and we did but out situation was:
- Journey postponed 24 hrs by ilness (mine)
- Tuesday 07:30 and 17hrs since leaving my sister's house
- cold
- me exhausted and still experiencing an illness that drained me (although Doctor approved me to travel).
The mini-cab company tell me cheerily on the phone that they got the cancellation form the previous day and did NOT get the confirmation so they are not there.
- an hour to wait for them
- or get in a cab?
Obviously there is no choice but what concerns me was that - since it was outside the GLA - we were presented with 'the agreed trip/rate book by the cabs serving LHR'.
In that, you told them the town, and paid what the book said. No choice. Since BAA tell us that they work with three cab firms, someone has agreed the prices to be paid.
NOW, I have no objections to getting in a cab and paying the metered rate. I don't mind negotiating a 'meter off' rate. But I stronlgy object to BAA and three cab companies giving me a stitched up price.