No. 2, you posted the original post - 'shocking letter' - and asked for a repsonse from a Birmingham ATCO. You got one, a comprehensive one, and a follow up (good reply, Manu Forte
) Now what is your problem?
Was it an appropriate response? No, of course it wasn't. Neither are some I get from pilots but it's all in a days work. It's all a bit third and forth hand so maybe it didn't all happened the way it was reported.
Fair enough to raise but I just don't see the point of your latest reply.