May I make a suggestion? The easiest way to establish the relationships and responsibilities of everyone in your respective organizations is to get certified to ISO 9001 standard. ISO 9001 requires that every member of a group defines his responsibilities and then defines what information he/she requires from other members of the organization and then defines what his/her responsibilities are respective to each member of the organization. There are other standards in the ISO format that deal mainly with the establishment of a quality control organization and define the paper trail within the production elements and the QC groups as well as the interrelationships of the members of the groups. This is basically what CRM does.
