I am QANTAS and Jet Star supporter and customer including a QANTAS Club member I fail to see how you can make huge loss then make a profit, something is not right here. recently had a problem with Jet Star in New Zealand and complained and are not happy at their reply to my complaint. I have booked a trip at the end of this year to Europe and wanted to go Premium Economy so I looked around and Air New Zealand and Virgin Atlantic had competitive fares so I have booked them QANTAS you have missed out because of the lame excuse from Jet Star I have decided to fly with alternative first time in 14 years.Alan Joyce get real you are playing a big game here trying to justify your big salary while those a the bottom of pile pay for it, You are not creditable. REALLY HOW CAN YOU MAKE A HUGE LOSS THE SUDDENLY MAKE A PROFIT WHAT A JOKE.