Rongotai: Basis IMHO lies in company culture. SOPs are a good start to change it, and management providing a platform in which the comments of an FO and other people concerned are valued is the next step. . .. .And the "I know I am right-attitude" can be dangerous, that's what this is all about. <img border="0" title="" alt="[Big Grin]" src="biggrin.gif" />