Full marks to this crew for doing their job well but, being one of the pax on a delayed flight from Perth which landed only to sit on the tarmac for two hours, then waited another two hours for bags that never appeared, I wouldn't have thought there was much room for bragging. No press releases about our fuel system issues, or the customer relations chaos at Mascot, or the confused delivery of delayed baggage, or .... It was a really difficult night but plenty of lessons to be learned. I'd be pretty cheesed off if I thought the 'hero' story originated from the airline.