"The decision to remove a customer from a flight is not taken lightly," Young said. "If we feel a customer is not complying with safety instructions, exhibits objectionable behavior or causes conflict at the gate or on the aircraft, the customer will be asked to deplane or will be denied boarding especially if the crew feels the situation runs the risk of accelerating in the air. "In this instance, the customer received a refund and chose to fly on another carrier.""
so basically she was right - they got the hump because of her tweets and caused her maximum inconvenience - tells you a lot about people at JetBlue