To begin with, ask them which doctor they sent the information to; name, address, and date of dispatch.
They'll either provide that, which gives you something to follow up on with your doctor or the reason your doctor didn't get it, or when they look for the information they'll find that they didn't send it after all, rapidly do so, and tell you it was sent.
If they prevaricate, escalate to the head honcho without delay. He's called Andrew Haines, and his previous career in the rail industry, including being Managing Director of South West Trains, and Managing Director of the Rail Division for First Group plc clearly makes him the right person to ensure high "customer service" standards from an aviation regulator.
The faultless customer service, and attention to every detail to ensure customer satisfaction, offered by those two organisations tell us all we need to know.
Failing that, try the Chairlady who, according to the CAA website is still a Deidre Hutton, the Quango Queen whose expertise seems to centre on safety in manufacturing chocolate bars. (I thought she had gone, to another quango of course, but apparently not.)
Cynical about the CAA? Moi? Never.
Last edited by Capot; 10th October 2014 at 17:17.