Swiss + Customer Service Get Real!
Having lived in Zurich for nearly 3 years now I can go on for hours about the customer service and lack thereof that is common in Switzerland. I suggest that you refrain from complaining. In my experience this only results in a) being ignored, as well as b) getting worse service after that. Apart from that its a great country. I do have sympathy with the people having to deal with all the political nimby rubbish though about flight paths runways etc (both Swiss and German)