The majority of regional airports have very dysfunctional processes for light aircraft.
Who is to blame? Well all the employees and even us - I've complained about the arrangement in some places the answers are nearly uniformly in the 'jobsworth' category, lacking any sort of responsibility or even an undertaking to look at things. That might be done to management, but the employees rarely see "service" as one of their responsibilities which tells you why these businesses struggle.
If you were buying the airport management company - would you welcome onboard the 'team' that managed it into insolvency?