Don, I had no doubt that you would be on side with my comments.
However, and I am not immune to the personal deficit either, some of our PPRuNe colleagues at times in discussions of this mishap .. do appear to forget the human fragility aspects.
That more rigorous training, exposure and experience may have changed the outcome is a quite separate topic ..
For those who haven't read much on the general aspects
this training paper, while targeting maintenance folk, is a useful plain language telling of the story and may be a useful read.
As Dozy observes, we are all around the fireplace with each having a role to play in minimising the chances that any might get burned ..