I stopped using FR about six years ago. I shouldn't feel, while paying an airline to take me from A to B, that they are doing me a favour by allowing me to do so. Still, I have to do a quick trip to AGP next week and FRs return flight is timed to what I need so I will give them another whirl and see how the new touchy feely FR is.
The baggage situation does not really affect me as I almost always check a bag into the hold. However, I was taking an easy flight from AMS-LTN on Saturday last and the girl patrolling the queue with the cardboard templates was strict and polite. A few were dispatched to the hold and one very obviously oversize case was also put into the hold at no charge. The owner of this case was the only one to play up. I would have charged the buggah full price just for being obnoxious.