Waldo1, sorry to hear about your bad experience.
However, I find easyJet great, I travel with them loads for work and pleasure, though I often need to use other carriers to get me to where I need to go for work.
One thing that they need to brush up on is their onboard baggage allowance. They need to go 2 onboard bags, on of which has to go under the seat in front, larger trolley type bags above...
Slightly off topic as I realise this is easyJet thread ...