Coming out with a document with well defined Standards of Service is a welcome step. Now an aggrieved party may approach a Court of Law for reprieve if DGCA does not process his application within a
reasonable time period. Earlier if you would approach a court there would be a lot of delay while arguing on what a
reasonable time period would be to process your application. Not any more.
We must realize that by bringing out this document, the DGCA is voluntarily imposing greater work load on its officers. It is quite similar to how the Right to Information Act has ended up imposing greater work load on government officers but has been quite effective at improving transparency.
But forcing pilots to produce an email with flying experience to be sent directly to a third party by your former employer is mind boggling.
Getting details of pilots' experience from their former employers seems to be a genuine demand. How would the DGCA know whether the records produced by a pilot are genuine or not? I wonder why people are so worried about this.
